FAQ

FREQUENTLY ASKED QUESTIONS

Who can use the Kontaxio Service?

Only people living in the apartment building can use the service. We strongly discourage the sharing of your login credentials to your visitors, family members, relatives and friends who do not live in the apartment building for security reasons.

How do I use the Kontaxio door camera service?

You will need an Internet connection and a browser. For iPhone users, use Safari to access the service. For Android users, use the native Internet browser. Our system does not work yet with Google Chrome. We're working on it.
Secure your username and password from your building admin.
Open your browser and go to https://kontax.io/login
Enter your username and password and click the button. Make sure to change the default password.
Save the page to your homescreen for quick access.

What are the services offered by Kontaxio?

We currently offer two services namely:

Door Cam Service : allows the tenant to see who is ringing the door bell using a smartphone, tablet or computer. Internet access is required. We are securing the right equipment to improve the video footage.
Contactless Key / Remote Door Access : allows the tenant to open the building entrance using the a smartphone, tablet or computer from anywhere as long as there is an Internet connection.
Note: There is no 2-way audio communications in this service.

Coming soon:

Common Locker Solution : This solution is designed to prevent future incidents of theft by trespassers. A common locker will be provided. The locker will be available for us by all tenants who would want their packages kept in a locked cabinet until they arrive home to claim it. We are still studying on how best we can offer and sustain this service.

What are the important things to remember?

The door camera service uses resources everytime you access it. Use it only when your doorbell rings.
The Lock/Unlock button is a toggle switch. Tap it only once to unlock the door for 6 seconds. It will auto lock the door after 6 seconds.
If you lost your phone or your device gets hacked or stolen, report it to Kontakme as soon as possible so that we can disable your access to your account. We will provide you with a new user account.
You can use your phone instead of your key to open the main door, but we still recommend to bring your keys with you.

Can I request for additional user accounts for my housemates?

Yes, you can. You need to inform the building admin or superintendent. You will need to provide their email address and mobile number for notification and password reset purposes. Processing time takes at least one day during weekdays. You can also request to discontinue their access at anytime by sending a disconnect request to customercare@kontax.io.

How do I reset my password if I have forgotten it?

You can reset your password via the login page. There is a button there that allows you to reset your password. Otherwise, please contact your building admin. We will only entertain to reset passwords if the request comes directly from your building admin.

How do I access Kontaxio on my phone's homescreen just like an app?

We have a web application that can be saved in your homescreen. For Android users, the first time you access the webpage, you will be asked if you want to save / download the web app. Just answer yes and follow the instructions. For iPhone users, you have to manually add the webpage using the "Add to Homescreen" function in iPhone.